Frequently Asked Questions
Everything you need to know about your O Boticário shopping experience.
How can I track the status of my order?
Once your order is shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery in real-time.
What is your return policy for beauty products?
We offer a 30-day return policy for unopened and unused products in their original packaging. For hygiene reasons, we cannot accept returns on items that have been opened or tested.
Are O Boticário products cruelty-free?
Yes, O Boticário is proud to be a cruelty-free brand. We do not test our products or ingredients on animals at any stage of the production process.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and seamless checkout experience.
How do I find the right fragrance or skincare routine for me?
You can use our online 'Beauty Quiz' or visit any of our store locations for a personalized consultation with our beauty experts to find products tailored to your skin type and preferences.
Do you offer international shipping?
Currently, we ship to select countries. Please check our Shipping Policy page for a full list of available destinations and estimated delivery times.