Returns & Exchanges

At O Boticário, your satisfaction is our priority, which is why we offer a hassle-free 30-day return policy for unused products in their original packaging. Whether you changed your mind or received a defective item, we are committed to ensuring a smooth resolution for your beauty routine.

Return Process

• 1.
  Initiate Your Request

  Log into your account and navigate to the 'My Orders' section to select the items you wish to return and receive a Return Authorization number.

• 2.
  Pack Your Items

  Carefully place the unused products in their original O Boticário packaging, ensuring all seals are intact and the printed return form is included inside.

• 3.
  Ship to Our Center

  Attach the provided prepaid shipping label to your package and drop it off at any authorized carrier location within 7 business days.

• 4.
  Receive Your Refund

  Once our quality control team inspects the returned items, your refund will be processed to your original payment method within 5 to 10 business days.